Policies

Refunds

Due to the nature of the industry, we have a strict no refunds policy. All registrants must acknowledge and initial this policy within the registration path. 

However, we do offer a new optional Registration Refund insurance product that you may purchase during registration. This insurance is carried through a 3rd party, and you must actually miss the event before submitting a claim to the insurance company (you can't ask for a refund before the event). To read more about Registration Refund insurance, CLICK HERE

Transfers & Deferrals

We know things come up so you may do a one time transfer of your registration to another racer. A $15 fee along with any difference in registration costs will be charged to transfer. The deadline for transfers is 30 days out from race day. No transfers will be accepted after this date as we have placed our orders for racer swag by this point.  

You may also choose a one time deferral for your registration to the same event next year or to another race later in the season. A $15 fee along with any difference in registration costs will be charged to defer. The deadline for deferrals is 30 days out from race day. Sorry - no deferrals will be accepted after this date.

To update/change your registration go to the race calendar page and click on the UPDATE INFO button under the appropriate race. Enter your confirmation # and DOB, then click the desired option.

Bib Sales: If you decide you can't race and wish to "sell your bib" to another athlete, they MUST complete the transfer process  with us prior to the deadline. If you receive your bib at packet pickup and give it to another athlete to race, you and the other athlete may be subject to a lifetime ban from USAT. Racing under another person's bib is strictly prohibited. 

Category Changes & Swim Time Edits

Racers who want to change categories within the same event (ex. from individual to aquabike or relay team) may do so before online registration closes at no additional cost. Category changes after online registration closes may be done in person at packet pick-up for NO additional service fee aside from any difference in category costs. Hurt your knee and can't run? Drop down to aquabike and complete only the swim and bike portions. Ear infection and can't swim? Grab a relay member to swim for you and pay only the difference to upgrade. 

To update/change your registration go to the  race calendar page and click on the UPDATE INFO button under the appropriate race. Enter your confirmation # and DOB, then click the desired option.

Weather Policy

The events will go on rain or shine. In the case of thunder, lightening, fog, or any other temporary unsafe condition, expect a delay of start. There will be no delay for rain alone. We will do everything in our power to have the swim portion of the triathlons; however, safety is Priority Number 1. Weather is to be respected, and can not be controlled, nor ignored. Decisions on cancellations or delays are made with the best available information in concert with our local safety and emergency services support and authorities. We advise to stay tuned to www.facebook.com/gotoelevenracing

If the event must be cancelled due to weather, there will be no refunds